Monday, August 4, 2008


After much controversy which remained unsettled, Ninoy Aquino International Airport (NAIA) 3 opens its door to the public last July 22, 2008. I was looking forward to seeing the place and bet my fate again on Cebu Pacific.

-1. The main driveway leading to the departure terminal was not as wide as Terminal 2, this will definitely cause traffic once the terminal is fully operational.
+2. The area where the check-in counter are, is spacious and has high ceiling, much like the terminal 1 of Hong Kong Airport.
+3. Terminal fees remained at P200 per head for domestic flights.
-4. Immigration counter are in place even for domestic terminal.
+5. There are two operating x-ray machines, separate lines for male and female
=6. The hallway leading to the boarding gate are wide but there are no shops constructed yet, except for center aisle kiosks of Delifrance and Go Nuts Donuts and make-shift stalls of National Bookstore, a convenience store and Cinnabon. Shops are expected to open six months later.
-7. The waiting lounge wasn't enough to accommodate the passengers considering it is not yet fully operational. There were four rows of seat that lead to a long stretch of boarding gates. It's not well lighted, it looked gloomy just like the weather outside.
+8. There's one walkalator.
=9. The comfort room has more than ten cubicles but toilet papers aren't always replenished. I overheard the housekeeper complaining to NAIA supervisor how dirty it has been. Actually, I didn't find it dirty, maybe the old lady can't handle all cleaning by herself with the numerous passengers around.
+10. Public Annoucement facility was available with make-shift speakers spread throughout.
-11. LCDs were not yet operational on each boarding gate. One make shift screen using excel file was show on screen but wasn't updated.

I am quite disappointed with what I saw. It's trying hard to be of international standards, had it been opened many years back, it could have looked more impressive. Actually, it's not yet ready to service the passengers. There are no enough man power, there are 8 running tubes but only 3 operators are available. No personnel available to assist the sick and elderly needing special care like wheelchair. As the steward on flight commented, the President's state of the nation address (SONA) compelled them to operate unequipped. The SONA was delivered 7 days after it's opening, did she mention anything about NAIA3? (I didn't get to follow that.) Flights are delayed for at least 30 minutes since and it is expected to remain that way for the next two months.

More than anything else, as I push my luck with Cebu Pacific, it just added to my already long list of bad service by them.

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